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Clair Laurelle is hiring

Customer Service Representative (Représentant du service à la clientèle) — English / Français

What Your Day-to-Day Will Look Like (But Are Not Limited To)
● Resolve customer issues promptly to ensure customer satisfaction and loyalty.
● Maintain thorough and accurate records of customer interactions and transactions.
● Proactively reach out to customers to gather feedback and identify areas for improvement.
● Provide timely and accurate responses to customer inquiries.
● Proactively reach out to customers to gather feedback and identify areas for improvement.

Skills and Qualifications
● At least 2-3 years of experience in a customer service role, preferably within a financial institution or similar fast-paced environment in a regulated setting
● Ability to manage a high volume of calls, emails, and other customer interactions simultaneously, while maintaining high-quality service and strong attention to detail.
● Exceptional verbal and written communication skills in English and French for clear and effective interaction with customers and colleagues.
● Strong problem-solving abilities to address and resolve a variety of customer inquiries and issues efficiently.
● Comfortable using and learning customer service software and systems to track and manage customer interactions and issues.

Application Instructions
Interested candidates should submit a resume and cover letter to › addressing the following questions.
● In less than 200 words, describe a specific instance when you successfully turned a frustrated customer into a satisfied one. What steps did you take to achieve this, and what did you learn from the experience?
● What strategies have you found most effective in managing a high volume of calls and emails? How do you prioritize tasks in a fast-paced environment?
● In 100 words or less, how do you manage stress that comes from work?

Comment postuler
Please send your CV by email ›

Ville › Calgary, Canada
Entreprise › Clair Laurelle
Site Web › http://nabsolutions.ca