nabsolutions

Clair Laurelle is hiring

Customer Service Representative (Représentant du service à la clientèle) — English / Français

What Your Day-to-Day Will Look Like (But Are Not Limited To)
– Resolve customer issues promptly to ensure customer satisfaction and loyalty.
– Maintain thorough and accurate records of customer interactions and transactions.
– Proactively reach out to customers to gather feedback and identify areas for improvement.
– Provide timely and accurate responses to customer inquiries.
– Proactively reach out to customers to gather feedback and identify areas for improvement.

Skills and Qualifications
– At least 2-3 years of experience in a customer service role, preferably within a financial institution or similar fast-paced environment in a regulated setting
– Ability to manage a high volume of calls, emails, and other customer interactions simultaneously, while maintaining high-quality service and strong attention to detail.
– Exceptional verbal and written communication skills in English and French for clear and effective interaction with customers and colleagues.
– Strong problem-solving abilities to address and resolve a variety of customer inquiries and issues efficiently.
– Comfortable using and learning customer service software and systems to track and manage customer interactions and issues.

Application Instructions
Interested candidates should submit a resume and cover letter to › addressing the following questions.
– In less than 200 words, describe a specific instance when you successfully turned a frustrated customer into a satisfied one. What steps did you take to achieve this, and what did you learn from the experience?
– What strategies have you found most effective in managing a high volume of calls and emails? How do you prioritize tasks in a fast-paced environment?
– In 100 words or less, how do you manage stress that comes from work?

Comment postuler
Please send your CV by email ›

Ville › Calgary, Canada
Entreprise › Clair Laurelle
Site Web › http://nabsolutions.ca