smartlab

Smartlab Australie is looking for

Level 3 IT Hardware Repair Technician

Repairing all makes and models of mobile phone, tablet and computer technology.
Samsung Authorised!
Apple Independent Repair Provider!

Position purpose
To provide fast, quality repairs to mobile phones, tablets, smart devices, computers and laptops by working with a team of technicians.

Main tasks
Core objectives include:
The repair (software and hardware) of mobile and computer devices by the arranged time
Discussing, interpreting, analysing problems experienced by the customer regarding mobile phone and tablet technology
To confidently work with microsoldering equipment
Troubleshoot logic board level faults (level 3) using multimeter and related equipment to diagnose correct repairs and then perform said repairs
Data recovery at the logic and motherboard level
Troubleshoot modular component level faults (level 2) using diagnostic tools and execute electronic repairs using small tools and equipment.
Responding to inquiries about software and hardware problems.
Customer Service and Sales
Determine software and hardware problems and provide solutions to fixing them.
Adapting to the environment of working at a fast pace to fix existing problems with hardware and programs to meet to the users requirements and satisfaction .
Installing and downloading software.
Reassemble device to as new condition.
Discuss pre and post repair with customers the service provided.
Retail sales of mobile phone accessories and protection products
Payment processing
LCD screen Refurbishment using assembly line machines
Accurate reporting of individual work order using in house computer software
Implementing computer networks
Organization of prioritization and timing of repairs
Interact with customers in person, over the phone, via email and/or website chat
Stock/Inventory control
Fulfill daily tasks as found in corresponding daily checklist
The above list is not exhaustive and the role may change to meet the overall objectives of the company.

Other Duties
Fulfil other duties as required by management and other department personnel as requested/required.
Help build a strong team environment
Required qualities
Strong team player
Excellent communicator
Professional approach.
Ability to work under pressure.
Organisational and time management skills.
Excellent attention to detail.
A desire to further the growth of the team and business operations
Clean, tidy and well organized
Desired competencies
Analytical thinking.
Initiative.
Business awareness.
Tenacity.
Strategic thinking.
Positive approach to change.
Ability to adapt

Qualifications
Certificate, Advanced Diploma, Degree in any Technology industry. Or Three Years experience in the industry.

Experience
Commercial or practical experience in mobile phone and computer repairs. Troubleshooting, modular components, micro-soldering, logic board level repair experience. Customer service experience.
Knowledge
Micro-soldering

Skills & competencies
Customer service focused: committed to providing exceptional customer service across all channels â written, phone and face to face.
Supervisory: ability to build a strong team, recognize strengths and weaknesses in team and to provide training and support to nurture strengths and iron out weaknesses.
Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
Commerciality: ability to apply knowledge in a practical, commercial manner.
Teamwork: willingness to assist and support others as required and get on with team members.
Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

Personal attributes
Professional approach (essential).
Confident manner (essential).
Positive approach to change (essential).

Other
Understanding of Google Apps for Work

Remuneration : $55,000 – $65,000

How to Apply
Email your resume to ›

Ville › Sydney
Nom / Entreprise › Smartlab
Adresse › 8 / 48 Cavenagh St, Darwin City NT 0800 – Sydney